❓Need to cancel a booking?
No worries — sometimes plans change! Here’s everything you need to know as a client when cancelling a booking on Gingr:
What fees may apply
How refunds work
What happens if you cancel late or don’t show up
How to cancel step by step
Let’s break it down 👇
📆 When You Cancel – What Will You Pay?
When You Cancel | What You Pay |
More than 48h before | ❌ Nothing — it’s 100% free |
Between 2h and 48h before | ✅ Only the Gingr Service Fee (4%) |
Less than 2h before OR no-show | ✅ Full booking price incl. extras & travel |
Escort cancels anytime | ❌ No cost to you — we refund everything |
💡 All cancellation-related fees are based on the original booking total, including selected extras and any travel charges.
💳 How Are Refunds Processed?
Refunds are automated and always sent back using the same method you originally paid with.
Original Payment Method | Refund Method |
Credit Card | Back to the same card |
TWINT | Back to your TWINT account |
Wallet | Credited back to your Gingr Wallet |
Pay on Invoice | You’ll receive a new corrected invoice |
Cash | No refund possible (you weren’t charged yet) |
Crypto | only available for wallet top-ups |
⚠️ If the automatic refund fails, you’ll be contacted by our support team to provide a bank account for manual processing.
🔄 How to Cancel a Booking
Canceling is quick and easy:
Open the Gingr App or visit gingr.ch
Tap on My Bookings
Select the booking you want to cancel
Tap Cancel Booking
Confirm — you’ll get an email confirmation right away
🚨 Want to End a Booking Early?
You can leave early if needed — but you will still be charged for the full booked time.
Exceptions may apply if you file an Incident Report (see below).
❌ What Counts as a Client No-Show?
If you don’t appear at the agreed time and place within 15 minutes of the booked time — or cancel less than 2 hours before — it’s considered a no-show. This means:
You will be charged the full booking amount
This includes service fee, escort fee, extras, and travel
No refunds apply in this case
🕵️ What If the Escort Doesn’t Show Up?
If your escort does not show up at the agreed time and location, this may be considered an Escort No-Show — but only if properly reported.
❗ Important:
To claim a no-show, you must report it within 15 minutes after the scheduled booking start time using the Gingr platform.
⚠️ Reports made later than 15 minutes cannot be confirmed and will not qualify for a refund.
✅ If the No-Show Is Reported on Time:
You will not be charged
Any payment already made (Wallet, TWINT, Credit Card, etc.) will be fully refunded
If you used Pay on Invoice, the invoice will be cancelled
We’ll investigate the incident and take further steps if necessary.
🛟 Emergencies or Problems During the Booking?
We’ve got you covered.
Use the SOS Button in the app if:
You feel unsafe
Something went seriously wrong
You need urgent assistance
This will freeze all payments while our team investigates.
You can also file an Incident Report up to 48 hours after the booking ends.
✅ What Happens If the Escort Cancels?
You’ll be notified immediately
You’ll receive a full refund
You can rebook or choose a different provider
🧾 “Pay on Invoice” Users
If you booked using “Pay on Invoice”:
You will receive an updated invoice that reflects the cancellation
Any applicable cancellation fees will be listed clearly
Payment deadlines remain the same (10 days from invoice date)
💬 Still Have Questions?
We’re here to help.
Reach out via:
💬 Live Chat in the app
📧 Email: [email protected]
🔍 Reporting Incidents & Disputes
You can report incidents during or within 48h after the appointment.
No payments will be made until Gingr’s support team completes the investigation.
Depending on the outcome, we may:
Approve a full or partial refund
Compensate the escort
Take action in case of misconduct
📎 For full details, check the complete cancellation policy here.
💬 Need Help?
Just tap the support button in your app or reach out through our chat.
We're happy to help anytime!