❌ Cancellation Policy

No-show:
One party does not arrive at the agreed location and time without prior notice or cancellation.

Did not match profile:
​The person present at the appointment significantly differs from the profile details provided on the platform.

Report Incident (General):
​Any issue or concern occurring during the booking that negatively affects the experience of either party. A general incident report can be filed while or after the appointment.

Emergency (“SOS”) Incident:
​In urgent or emergency situations, either party can trigger the SOS function through the Gingr app.

No-Show Definition:
A "no-show" occurs if either party fails to arrive at the agreed location and time without prior cancellation. A “no-show” must be reported by cancelling the booking within the first 15 minutes of the scheduled appointment.
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Cancellation Methods:
All cancellations must be processed via the Gingr platform to ensure proper tracking and adherence to this policy.
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Policy Modifications:
Gingr reserves the right to amend this policy at any time. Continued use of the Gingr platform after changes constitutes acceptance of the new policy.
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Time References:
All times referenced in this policy are based on the local time at the booking location.

Cancellation of Pending Booking Requests:
Clients can cancel a booking request at any time before the escort has accepted it. No charges apply, and the request is canceled immediately with no obligation.

More than 24h before the appointment:
​The client may cancel free of charge. No amount is charged, and no payout is made to the escort. This provides full flexibility to the client while respecting the escort’s time by ensuring sufficient notice.
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24h–12h before the appointment:
​The client is charged 25% of the total booking amount. From this amount, 50% (up to a maximum of CHF 500) goes to the escort, and the remaining 50% is retained by Gingr. This covers short-term disruption while allowing clients a moderate window for changes.
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12h–6h before the appointment:
​The client is charged 50% of the booking amount. The escort receives 50% of that charge (up to CHF 500), and the rest goes to Gingr. This reflects the limited opportunity for the escort to fill the now-vacant time.
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6h–2h before the appointment:
​The client is charged 60% of the full booking amount. Half of this amount, capped at CHF 500, is paid to the escort. This phase is considered late notice and prioritizes compensation for lost working time.
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Less than 2h before the appointment or in the case of a no-show:
​The client is charged the full booking amount. The escort receives 50% of the charged amount (up to CHF 500), with the remainder going to Gingr. This tier reflects the fact that the escort has already made time and preparations for the appointment and protects them against last-minute losses.

Client Ends Appointment Early:
​If the client chooses to end the appointment early, the full booking amount remains payable. No refund or partial reimbursement is issued for unused time unless Gingr approves it following an incident review.
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Ending a Booking Extension Early:
​Same rule applies: full amount is payable. Extensions are treated as new, independent bookings. Once started, they cannot be canceled or disputed.
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Escort No-Show:
​If an escort fails to show up or significantly misrepresents their profile, the client must report this within 15 minutes. No fee is charged to the client. Gingr will investigate and determine any follow-up actions.

If the escort ends early due to a valid incident (e.g., safety, misconduct), an incident report must be filed immediately. Gingr will assess and decide whether the client is entitled to a refund.
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If no incident is reported, the client will be charged proportionally for the time actually spent, and a partial refund will be issued for the unused time.

Client No-Show:
A client no-show is treated as equivalent to a cancellation made less than 2 hours before the appointment. A client no-show must be reported by cancelling the booking within the first 15 minutes of the scheduled appointment. The client is charged the full booking amount, which includes the base price, Gingr service fee, travel costs (for outcalls), and any extra services.

Emergency (SOS) Procedures:
​Clients and escorts can activate an emergency (SOS) cancellation procedure via the Gingr app during a booking. This initiates an immediate response from Gingr support. Payments associated with such bookings are suspended pending an expedited investigation. Gingr reserves the right to apply special provisions based on the circumstances and results of the investigation.

Digital Payment (TWINT/Credit Card):
If a client cancels a booking made through a digital payment method, any outstanding fees will be automatically charged to the same payment method used for the original booking. In cases where a third-party provider is involved—such as a credit card company, payment gateway, or similar—additional third-party fees may apply. Gingr passes these third-party fees directly to the client without any surcharges, ensuring complete transparency.
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Payment on Invoice: The original invoice is cancelled and a new invoice is generated to reflect the costs incurred in accordance with the cancellation rules outlined in the “Payment Cancellation Policy” section. The standard payment schedule for invoices is applied to the updated invoice.
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Payment from Account Balance: If a client has booked a service using their Account Balance, the actual costs will be deducted directly from the Account Balance in accordance with the Payment Cancellation Policy. Should the Account Balance be insufficient, the account will be temporarily blocked, and an invoice will be issued. The invoice will follow the standard payment schedule for invoices.
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Account Balance payment collection:
Gingr always will prefer to collect outstanding fees to the same payment method used for the original booking. In case this is not possible due to any reason, Gingr is allowed to withdraw
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Crypto payment collection:
Crypto payments are only accepted for Accoubt Balance top-ups due to the instant processing of crypto payments.
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Cash payment collection:
If outstanding charges arise from a cash-paid booking (e.g., cancellations or incidents), Gingr will first attempt to deduct the outstanding amount directly from the client’s Account Balance balance. If the Account balance is insufficient or unavailable, Gingr will issue an invoice following the standard invoicing procedure.

Bookings paid digitally (Credit Card, Twint, Account Balance, etc.):
​Payments and refunds resulting from cancellations are processed automatically through Gingr’s escrow service. The escort’s share will immediately be credited to the escort’s account.
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Bookings paid in cash:
​Cash payments to escorts resulting from cancellations only be made once Gingr successfully collects the outstanding amounts from the client. Gingr will not issue any payouts to escorts until the relevant amounts have been fully collected.

Process the payment as normal

Refund the client partially or fully

Compensate the escort partially or fully

Take disciplinary action if misconduct is identified

Natural Disasters:
Earthquakes, floods, hurricanes, wildfires, or other extreme weather events.

Government Actions:
Travel bans, border closures, mandatory evacuations, changes in visa requirements, or other legal restrictions.

Severe Personal Emergencies:
Medical emergencies, hospitalization, or death of the client or an immediate family member.

Epidemics or Pandemics:
Widespread outbreaks of contagious diseases resulting in restrictions or health risks.

Security Concerns:
Terrorist attacks, civil unrest, or situations posing an immediate threat to safety.

Unforeseen Infrastructure Issues:
Power outages, water supply disruptions, or other essential service failures at the location where the service was to be provided.

Provider-Specific Issues:
Unexpected illness or emergency of the service provider preventing the service from being delivered.