❌ Cancellation Policy

Incident Reporting:
Clients and escorts have the right to report incidents occurring during or after a booking, triggering an investigation by the Gingr support team. The following incident types can be reported via the Gingr platform:
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No-Show Definition:
A "no-show" occurs if either party fails to arrive at the agreed location and time without prior cancellation. A “no-show” must be reported by cancelling the booking within the first 15 minutes of the scheduled appointment.
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Cancellation Methods:
All cancellations must be processed via the Gingr platform to ensure proper tracking and adherence to this policy.
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Policy Modifications:
Gingr reserves the right to amend this policy at any time. Continued use of the Gingr platform after changes constitutes acceptance of the new policy.
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Time References:
All times referenced in this policy are based on the local time at the booking location.

Cancellation of Pending Booking Requests:
​Clients can cancel booking requests at any time before the escort has accepted the booking. In such cases, no charges will be applied, neither to the client nor the escort, and the booking request will be immediately canceled without further obligation.
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Cancellation more than 48 Hours Before Appointment:
​The client is not charged and no fee will apply. Not the platform nor the escort will not receive any payment.
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Cancellations 2-48 Hours Before Appointment:
The client is charged with 100% of the Gingr service fee”, applicable to the initial booking amount. Half of this fee is credited to the escort, contingent upon successful collection by Gingr, while Gingr retains the other half. The Escort share is limited to a maximum amount of 200 CHF.
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Cancellations Less Than 2 Hours Before Appointment:
The client is charged the full booking amount, which includes the base price, Gingr service fee, travel costs (for outcalls), and any extra services. Gingr retains 67%, and the escort receives 33%. The Escort share is limited to a maximum amount of 200 CHF.
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Ending an Appointment Early:
​If the client chooses to end an appointment earlier than the scheduled duration for any reason, the client remains responsible for paying the full booking amount. No refunds or partial reimbursements will be issued for unused time in cases where the client voluntarily concludes the appointment ahead of schedule.

Ending a Booking Extension Early:
​If the client chooses to end a Booking Extension earlier than the scheduled duration for any reason, the client remains responsible for paying the full booking amount. No refunds or partial reimbursements will be issued for unused time in cases where the client voluntarily concludes the appointment ahead of schedule.

For any incidents or concerns during the booking, please use the incident reporting feature. Gingr will review each case individually and decide on further actions if necessary.
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Attention: Once an extension is booked, the original booking can no longer be disputed (incident) or canceled. The extension is treated as a new, separate booking and follows all applicable rules and policies independently of the original booking.

Escort No-Show:
An escort no-show must be reported by cancelling the booking within the first 15 minutes of the scheduled appointment. Other cancellations made during the appointment, such as “escort did not match profile,” are also treated as an escort no-show. In case of an escort no-show, no fees will be charged to the client. Gingr will review the incident and decide on any further actions based on the individual circumstances.

Escort Ending Appointment / Booking Extension Early:
​If the escort ends the booking prematurely due to safety concerns, personal emergencies, client misconduct, or any other serious issue, an incident report must be filed immediately through the Gingr platform. Gingr support will review the incident and determine the appropriate outcome based on the investigation. In such cases, the client is not automatically entitled to a refund, and refunds will depend on Gingr’s decision following the incident review.
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If the escort ends the booking prematurely without reporting an incident (e.g., personal reasons unrelated to safety or client behavior), the client will be charged proportionally only for the actual duration of service provided, and will automatically receive a partial refund or adjustment for the unused time.
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All incidents and early terminations are subject to review by Gingr, and Gingr reserves the right to determine fair compensation based on individual circumstances.

Client No-Show:
A client no-show is treated as equivalent to a cancellation made less than 2 hours before the appointment. A client no-show must be reported by cancelling the booking within the first 15 minutes of the scheduled appointment. The client is charged the full booking amount, which includes the base price, Gingr service fee, travel costs (for outcalls), and any extra services.

Emergency (SOS) Procedures:
​Clients and escorts can activate an emergency (SOS) cancellation procedure via the Gingr app during a booking. This initiates an immediate response from Gingr support. Payments associated with such bookings are suspended pending an expedited investigation. Gingr reserves the right to apply special provisions based on the circumstances and results of the investigation.

Digital Payment:
If a client cancels a booking made through a digital payment method, any outstanding fees will be automatically charged to the same payment method used for the original booking. In cases where a third-party provider is involved—such as a credit card company, payment gateway, or similar—additional third-party fees may apply. Gingr passes these third-party fees directly to the client without any surcharges, ensuring complete transparency.
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Payment on Invoice: The original invoice is cancelled and a new invoice is generated to reflect the costs incurred in accordance with the cancellation rules outlined in the “Payment Cancellation Policy” section. The standard payment schedule for invoices is applied to the updated invoice.
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Payment from Wallet: If a client has booked a service using their Wallet balance, the actual costs will be deducted directly from the Wallet in accordance with the Payment Cancellation Policy. Should the Wallet balance be insufficient, the account will be temporarily blocked, and an invoice will be issued. The invoice will follow the standard payment schedule for invoices.
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Wallet payment collection:
Gingr always will prefer to collect outstanding fees to the same payment method used for the original booking. In case this is not possible due to any reason, Gingr is allowed to withdraw
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Crypto payment collection:
Crypto payments are only accepted for wallet top-ups due to the instant processing of crypto payments.
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Cash payment collection:
If outstanding charges arise from a cash-paid booking (e.g., cancellations or incidents), Gingr will first attempt to deduct the outstanding amount directly from the client’s wallet balance. If the wallet balance is insufficient or unavailable, Gingr will issue an invoice following the standard invoicing procedure.

Bookings paid digitally (Credit Card, Twint, Wallet, etc.):
Payments and refunds resulting from cancellations are processed automatically through Gingr’s escrow service. The escort’s share will immediately be credited to the escort’s account.
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Bookings paid in cash:
Cash payments to escorts resulting from cancellations only be made once Gingr successfully collects the outstanding amounts from the client. Gingr will not issue any payouts to escorts until the relevant amounts have been fully collected.

Process the payment as normal

Refund the client partially or fully

Compensate the escort partially or fully

Take disciplinary action if misconduct is identified

Definition of Special Circumstances:

Natural Disasters: Earthquakes, floods, hurricanes, wildfires, or other extreme weather events.

Government Actions: Travel bans, border closures, mandatory evacuations, changes in visa requirements, or other legal restrictions.

Severe Personal Emergencies: Medical emergencies, hospitalization, or death of the client or an immediate family member.

Epidemics or Pandemics: Widespread outbreaks of contagious diseases resulting in restrictions or health risks.

Security Concerns: Terrorist attacks, civil unrest, or situations posing an immediate threat to safety.

Unforeseen Infrastructure Issues: Power outages, water supply disruptions, or other essential service failures at the location where the service was to be provided.

Provider-Specific Issues: Unexpected illness or emergency of the service provider preventing the service from being delivered.
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Handling of Special Circumstances:
Affected users should contact Gingr support, and each case will be reviewed individually. For details, please see the Terms and Conditions.