❌ What Happens When a Client Cancels (Escort Guide) Learn what happens when a client cancels or doesn’t show. See how much you’re paid and what happens if you have to cancel a booking.
❓A client cancelled your booking?
No worries – cancellations can happen. Here’s everything you need to know as an escort on Gingr when a client cancels (or doesn’t show up):
When you're entitled to a payout
What happens with late cancellations or no-shows
How to report issues
What to do if you need to cancel yourself
Let’s break it down 👇
🗖️ If the Client Cancels – What Will You Receive?
When They Cancel | Your Payout (Escrow Release) |
More than 24h before | ❌ No payout (no service fee released) |
Between 24h and 12h before | ✅ 50% of client charge (max. CHF 500) |
Between 12h and 6h before | ✅ 50% of client charge (max. CHF 500) |
Between 6h and 2h before | ✅ 50% of client charge (max. CHF 500) |
Less than 2h before or no-show | ✅ 50% of booking incl. travel & extras (max. CHF 500) |
💶 The payout is automatically triggered.
💶 Cash bookings: Your payout will only be released after Gingr collects the payment from the client.
🕒 How Timing Affects You
The timing of cancellation defines your payout. In general:
❌ More than 24h: No compensation
✅ 24h–2h: 50% of client charge
✅ <2h or no-show: 50% of full booking incl. travel/extras (up to CHF 500)
💳 What’s Included in the Booking Amount?
When calculating compensation:
Escort base rate
Gingr platform service fee
Travel fees (if outcall)
Extras (if booked)
⚠️ Your payout is always capped at CHF 500.
📱 What Counts as a Client No-Show?
If a client does not arrive within 15 minutes of the scheduled start time, it’s a no-show.
⚠️ To claim your payout, report the no-show within 15 minutes using the Gingr app.
📜 How to Report a No-Show
Open the Gingr App
Go to My Bookings
Select the relevant booking
Tap Report Incident
Choose No-Show and confirm
🚀 We’ll automatically assess and credit the eligible amount to your Account Balance.
❌ What If You Need to Cancel?
You may cancel at any time without financial penalty, but:
Frequent cancellations may reduce your visibility
Clients will be fully refunded
You will not receive a payout
How to Cancel:
Open My Bookings
Select the booking
Tap Cancel Booking
(Optional) Report incident if applicable (e.g., inappropriate behavior, safety concerns)
🔄 Ending a Booking Early
Sometimes you might need to end a session early. Here's how it works:
Scenario | What Happens |
Escort ends early (no incident) | Client charged for time used, partial refund given |
Escort ends early (with incident) | Gingr investigates and decides payout/refund |
Client ends early | Full amount charged unless safety reported |
🚡 Emergency or Unsafe Situation?
Use the SOS button in the app if:
You feel unsafe
Something went seriously wrong
This will:
Alert Gingr support immediately
Freeze all payments
Trigger an investigation
📄 Want the Full Cancellation Policy?
You can read the full, detailed policy including all edge cases here: 👉 View Full Cancellation Policy
💬 Need Help?
Questions about payouts, no-shows, or cancellations? We’re here to support you.
💬 Live Chat in the app
📧 Email: [email protected]