❓A client cancelled your booking?
No worries – cancellations can happen. Here’s everything you need to know as an escort on Gingr when a client cancels (or doesn’t show up):
When you're entitled to a payout
What happens with late cancellations or no-shows
How to report issues
What to do if you need to cancel yourself
Let’s break it down 👇
📆 If the Client Cancels – What Will You Receive?
When They Cancel | Your Payout (Escrow Release) |
More than 48h before | ❌ No payout (no service fee released) |
Between 2h and 48h before | ✅ 50% of Gingr Service Fee (max. CHF 200) |
Less than 2h before or no-show | ✅ 33% of total booking incl. travel & extras (max. CHF 200) |
💡 The payout is automatically triggered.
💶 For cash bookings, we will release your share only after the client has paid Gingr.
🕒 How Timing Affects You
The exact time of cancellation determines your payout.
More than 48 hours before = free cancellation, no fee
2–48 hours before = you earn half of the platform’s service fee
Less than 2 hours before or a no-show = you earn a third of the full booking amount (max. CHF 200)
💳 What’s Included in the Full Booking Amount?
If you are eligible for a no-show payout, the calculation includes:
Escort base rate
Travel fees (outcall only)
Extras (if booked)
Gingr platform service fee
Maximum payout: CHF 200
📱 What Counts as a Client No-Show?
A no-show is when a client does not show up within 15 minutes of the agreed booking start time without cancelling.
🚨 Important:
To claim your payout, you must report the no-show within 15 minutes after the scheduled start time via the Gingr app.
⚠️ Reports after that window will not qualify for a no-show payout.
🧾 How to Report a No-Show
Open the Gingr App
Go to My Bookings
Select the relevant booking
Tap Report Incident
Choose No-Show and confirm
We will automatically assess and credit the eligible amount to your wallet.
❌ What If You Need to Cancel?
Escorts can cancel at any time without penalty, but:
Frequent cancellations may affect your visibility on the platform
Clients will be fully refunded
You will not receive any payout
How to Cancel as an Escort:
Open My Bookings
Select the booking
Tap Cancel Booking
Optional: Report an incident (e.g. inappropriate behavior, safety concerns)
🔄 Ending a Booking Early
Sometimes, you may need to end an appointment before the agreed time. Here’s what happens in each case:
Scenario | What Happens |
Escort ends early (voluntarily) | Full amount is still charged to client |
Escort ends early (with Incident) | We investigate and may adjust payout based on case |
Client ends early | Full amount is charged unless safety issue is reported |
🛟 Emergency or Unsafe Situation?
If something feels wrong during a booking, use the SOS button in the app immediately. This:
Alerts our support team in real time
Freezes all payments
Triggers an investigation before any funds are released
📄 Want the Full Cancellation Policy?
You can find all the details, edge cases, and legal terms in our official policy document here:
👉 View Full Cancellation Policy
💬 Need Help?
If you’re unsure about a payout, a no-show, or cancellation details — we're here for you.
Reach out via:
💬 Live Chat in the app
📧 Email: [email protected]