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🧾 How to Use Pay on Invoice on Gingr

Learn how to activate and use Pay on Invoice, check your credit status, manage payments, and avoid account restrictions.

Nina avatar
Written by Nina
Updated over 2 months ago

🧾 What is "Pay on Invoice"?

“Pay on Invoice” lets you book services on Gingr now and pay later — no need for immediate payment via card or wallet. It’s perfect if you want flexibility or don’t have funds available at the moment of booking.

Available for:

  • On-Appointment Bookings

  • Instant Bookings (soon)

  • Booking Extensions

  • Wallet Top-Ups

  • Clear Balance Invoices


🔐 How to Activate “Pay on Invoice”

Before using this payment method, you need to go through a quick activation process:

Step

Description

KYC Verification

Confirm your identity via the app

Credit Check

Quick automated check through our partner CRIF

Accept Terms

Confirm a digital contract with G-IT AG

Once activated, the option will show up in your Wallet and Booking Checkout.


🧭 Where You Can Use It

You can choose “Pay on Invoice” in different parts of the platform:

  • In Your Wallet

Go to Wallet → Top-Up or select “Clear Balance” → choose Pay on Invoice

  • When Booking

At checkout, under Payment Methods, select Pay on Invoice

ℹ️ If it’s your first time, you’ll be guided through KYC and the credit check process automatically.


📊 How It Works After Activation

Once active, you can:

Feature

What You See / Can Do

Available Credit

A graphic is showing how much you can spend on invoice

Used Credit

See how much of your credit limit is already used

Unpaid Invoices

View a list of open invoices and download them if needed

Payment Deadlines

Clear info about when each invoice is due


⚠️ What Happens If You Don’t Pay

Days Overdue

Action Taken

+10 days

Email + In-app reminder (no fee). You cannot use the invoice payment method anymore.

+15 days

Phone call reminder

+20 days

Email + SMS + CHF 20 late fee

+25 days

Email + SMS + Physical letter + CHF 50 late fee

+30 days

Your invoice payment method is suspended and debt collecting process is initiated.

💡 You can avoid all of this by paying your invoices on time!


🚫 Limit Reached or Invoices Overdue?

If you reach your credit limit or have overdue invoices:

  • You won’t be able to book using invoice anymore

  • You can still use cash, wallet, or TWINT

  • Settle any unpaid invoices to unlock your credit again


🔁 Special Cases

Scenario

What Happens

Clear Balance Invoice (in case of negative wallet balance)

You need to settle negativ balances without credit check by invoice.

Booking Cancellation

A corrected invoice is automatically issued based on the cancellation policy

Early Escort Termination

Invoice adjusts to time actually used

Early Client Termination

No change – full amount is charged


🧮 Payment Terms

Term

Details

Payment Due

10 days from invoice date

Credit Limit

Shown in your Wallet and updated in real time

Invoice Delivery

Automatically generated after service is completed or wallet top-up


💬 Need Help?

Our support team is happy to guide you through the activation process, credit check, or assist with an overdue invoice.

Contact us via in-app chat or email at [email protected]

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